Negotiation: Help negotiate mutually acceptable repayment schedules or one-time settlements (OTS) within company frameworks.
Record Keeping: Update the lender's CRM or database with call logs, visit results, and payment commitments accurately.
Regulatory Compliance: Follow standard regulatory practices (such as fair practices codes) and avoid harassment or abusive methods.
Reporting: Prepare daily and monthly collection status reports for branch managers or senior credit risk heads.
Reconciliation: Ensure cash, cheque, or digital payments collected from customers are accurately matched and credited to the specific loan accounts.