Key Responsibilities
Handle end-to-end customer sales, from greeting and requirement understanding to product presentation and final closure.
Understand customer preferences, budget, occasion and styling requirements to recommend suitable jewellery.
Sell across multiple categories, including:
Diamond Jewellery
Gold Jewellery
Heritage Jewellery
Polki Jewellery
Solitaires and other premium/luxury collections
Demonstrate solid product knowledge and confidently explain product features, craftsmanship, quality, pricing and value.
Handle premium and HNI customers with a high level of professionalism and personalised service.
Build long-term customer relationships and generate repeat business and referrals.
Proactively follow up with customers and convert enquiries/leads into sales.
Handle customer objections, negotiate within company guidelines and effectively close sales.
Achieve assigned monthly and annual sales targets.
Upsell and cross-sell products across different jewellery categories.
Maintain accurate customer information and sales-related records.
Ensure excellent customer experience throughout the sales journey, including after-sales coordination wherever required.
Stay updated on new collections, jewellery trends, customer preferences and luxury retail practices.
Maintain showroom grooming, product presentation and service standards expected in a luxury retail environment.
Candidate Profile
2–6 years of experience in jewellery retail sales, preferably in a premium or luxury jewellery brand.
Strong overall knowledge of Diamond, Gold, Heritage, Polki and premium jewellery.
Proven experience in direct customer-facing sales and target achievement.
Experience handling high-value transactions and premium/HNI clientele will be highly preferred.
Strong communication, presentation and negotiation skills.
Excellent customer relationship management skills.
Robust sales orientation with the ability to independently drive conversions.
Good understanding of luxury customer expectations and service standards.
Impeccable grooming and skilled personality.
Ability to create a personalised and premium customer experience.