The Job Description (JD) for a Contact Centre / Telesales Manager or Lead Generation Manager role in Delhi involves managing lead optimization, team handling, and customer service operations.
Key Responsibilities
Team Leadership: Lead, manage, and drive the contact centre/telesales team to achieve target conversions and lead generation goals.
Lead Management: Oversee follow-ups with customers via phone or email after initial sales contacts to schedule appointments.
Inquiry Handling: Manage customer inquiries, provide detailed info on hair restoration services and products, and handle sensitive client information securely.
Data & CRM Operations: Accurately record customer requests and maintain inquiry sheets using web portals, software, and MS Office applications.
Product Knowledge:
Continuously learn and update product and service knowledge to improve service quality during calls.
Requirements & Skills
Experience: At least 8 years of experience in telesales, lead generation, pre-sales, or team handling within a rapid-paced setting.
Skills: Robust communication (verbal and written), multitasking, organizational, and prioritization skills.
Technical Proficiency: Proficient in web-based applications, Windows operating systems, and MS Office.