Key Responsibilities
Lead and supervise the Tour Operations team and allocate daily responsibilities.
Plan, coordinate, and monitor domestic and international tour operations.
Ensure timely confirmation of hotels, transfers, sightseeing, activities, guides, meals, and other tour services.
Prepare and verify itineraries, vouchers, operational checklists, and departure files.
Coordinate closely with Sales, Accounts, Tour Managers, suppliers, and DMCs.
Monitor tour costing, operational expenses, supplier payments, and profitability.
Ensure all pre-departure requirements are completed accurately and on time.
Handle customer complaints, operational issues, and emergencies effectively.
Maintain robust relationships with hotels, DMCs,



transport providers, and other suppliers.
Negotiate with suppliers to obtain competitive rates and better service.
Monitor team performance and ensure targets and deadlines are achieved.
Submit regular operational and performance reports to Management.
Identify operational gaps and implement improvements to enhance efficiency and customer satisfaction.
Ensure compliance with company policies, procedures, and service standards.

Pay: From ₹50,000.00 per month

Work Location: In person

📌 Operations Head Kaloor
🏢 Edu Captures
📍 Kaloor