Job Description – Customer Service Representative

We are looking for a qualified and customer-focused Customer Service Representative with 2–3 years of relevant experience to handle customer queries, resolve issues, and ensure a high level of customer satisfaction.

Key Responsibilities:
Handle customer queries through phone, email, and other communication channels.
Provide accurate information regarding orders, services, and delivery status.
Handle customer complaints and resolve issues professionally.
Coordinate with internal departments to resolve customer concerns.
Follow up on pending requests and ensure timely resolution.
Maintain accurate records of customer interactions and transactions.
Process customer requests, orders, and related documents.
Maintain regular communication with customers and provide timely updates.




Build and maintain positive relationships with customers.
Prepare customer service reports and provide updates to management.

Requirements:
2–3 years of relevant experience in Customer Service or a similar role.
Excellent verbal and written communication skills.
Good knowledge of MS Office and basic computer applications.
Solid problem-solving and follow-up skills.
Positive organizational and time-management skills.
Customer-focused with a professional and positive attitude.
Ability to work independently and as part of a team.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Service Representative Csr Cbd Belapur
🏢 Jagson Carriers
📍 CBD Belapur