Job Purpose:
The Marketing Executive will be responsible for handling customer enquiries, maintaining enquiry and customer records, coordinating with existing customers, managing official communication, sharing company and product information, and supporting the company in exhibitions, expos and other marketing activities.
Key Responsibilities:
Handle customer enquiries through phone, email, WhatsApp and other channels.
Maintain a daily enquiry sheet and regularly update enquiry status.
Follow up with new enquiries and existing customers.
Maintain and update the customer database.
Share company profiles, product details, catalogues, pricing and other information with customers.
Handle official marketing/customer-related emails.
Coordinate with internal teams for samples, quotations, orders, dispatch and other customer requirements.
Maintain proper records of customer communication and follow-ups.
Support the company in exhibitions, expos, events and other promotional activities.
Collect and maintain leads generated through exhibitions and marketing activities.
Follow up with exhibition leads and convert them into potential business prospects.
Prepare basic marketing and customer-related reports.
Support other marketing and business development activities as required.
Qualification & Skills:
Any Graduate.
1–2 years of experience in marketing, customer relationship, sales coordination or a similar role preferred.
Valuable communication and interpersonal skills.
Positive knowledge of MS Excel, MS Word and Email.
Positive follow-up and coordination skills.
Ability to communicate professionally with customers.
Well-organized and comfortable maintaining daily records and data.
Willingness to participate in exhibitions and business events.
Experience in FMCG, food, sustainable products or B2B marketing will be an advantage.
Key Performance Areas:
Timely handling of enquiries.
Regular follow-up with customers.
Enquiry conversion and lead generation.
Customer relationship management.
Accurate maintenance of enquiry/customer data.
Follow-up and conversion of exhibition leads.
Timely communication and reporting.
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Cell phone reimbursement
Internet reimbursement
Leave encashment
Paid sick time
Provident Fund