KEY RESPONSIBILITIES
Own the guest journey end-to-end — from booking confirmation through check-out and post-stay follow-up.
Connect with guests pre-arrival to understand preferences, travel plans, and special requests, and share these

accurately with property teams.
Coordinate across Head Office, reservations, sales, and property operations to keep every guest requirement on track.
Proactively monitor the guest journey, resolve issues early, and follow up to ensure commitments are delivered on

time.
Handle guest queries, feedback, and complaints with a calm, solution-oriented approach.
Maintain guest records and trackers, and share feedback insights with concerned teams to keep raising the bar.

KEY SKILLS & COMPETENCIES
Excellent verbal and written communication — warm, soft-spoken, and courteous.




Robust guest-handling, relationship-management, and listening skills.
Calm and composed under pressure, with sharp problem-solving instincts.
Disciplined coordination and follow-up across multiple teams.
Ability to multitask across several guest journeys at once.
Working knowledge of MS Office / Google Workspace.

WORK REQUIREMENTS & PREFERRED BACKGROUND
Willingness to work rotational shifts, including weekends and holidays as per business needs.
Experience in hospitality, hotels, resorts, travel, or premium customer service preferred.

Pay: ₹200.00 - ₹25,000.00 per month

Work Location: In person

📌 Guest Relationship Executive Nashik
🏢 Keekoo Hospitality
📍 Nashik