The Sales Manager / Customer Service Executive is responsible for ensuring exceptional client experience while achieving clinic sales targets. This role involves converting consultations into treatments, handling client relationships, managing follow-ups, resolving concerns, coordinating with doctors and therapists, and driving revenue through excellent customer service.
Key Responsibilities
Sales & Revenue Generation
Achieve monthly and quarterly sales targets.
Convert consultations into treatment packages.
Recommend suitable treatment plans based on doctor's consultation.
Explain package perks, pricing, EMI options, and offers.
Cross-sell and upsell skin, hair, laser, weight loss, and wellness services.
Maximize package upgrades and renewals.
Maintain high conversion rates.