About the Role

Our Pretline Brand is looking for a proactive and customer-focused online CRM & Online Sales Executive to manage customer interactions and drive online conversions. This is a hands-on role combining customer engagement, sales follow-ups, and order coordination across WhatsApp and Instagram.

Key Responsibilities

 Customer Query Management: Respond to all customer queries on WhatsApp & Instagram promptly and professionally

 Abandoned Cart Recovery: Follow up with customers to recover abandoned carts and improve conversion rates

 Online Sales Conversion: Engage with customers, recommend products, and close sales through personalized interaction

 COD Order Confirmation: Call and confirm COD orders before dispatch to reduce RTO

 Payment Tracking: Track and update all payments received via website and WhatsApp

 Returns & Alterations: Coordinate return pickups and manage alteration requests efficiently

 RTS (Ready to Ship) Updates:



Ensure all prepared orders are marked Ready to Ship in the system

 Reporting: Share weekly reports on sales, conversions, returns, and customer interactions

Requirements

 1–4 years experience in online CRM, online sales, or customer handling and shopify

 Robust communication skills (English and Hindi)

 Experience with WhatsApp/Instagram customer handling

 Organized, responsive, and sales-oriented mindset

What We’re Looking For

 Someone who is rapid, reliable, and customer-first

 Comfortable handling multiple chats and follow-ups daily

 A problem-solver who can coordinate across teams (sales, warehouse, logistics)

 Interest in fashion / luxury / D2C brands is a plus

Pay: ₹25,000.00 - ₹35,000.00 per month

Advantages:
Provident Fund

Work Location: In person

📌 Online Retail Crm Kolkata
🏢 Osaa by Adarsh
📍 Kolkata