Job Purpose:

To manage customer reception, coordination, documentation, system entries and administrative activities of the store while supporting the Gold Valuer and Central Team.

Key Responsibilities:
Welcome and assist customers visiting the store.
Handle customer enquiries, calls and follow-ups.
Register customers and collect required KYC/documents.
Coordinate customer appointments and visits.
Prepare and maintain customer and transaction records.
Support the Gold Valuer during customer transactions.
Ensure required documentation is complete and accurate.
Enter customer and transaction data in the system.
Maintain CRM and digital records.
Prepare daily store reports and submit them to the Central Team.
Coordinate with the Gold Business Lead and Central Business Operations.
Maintain physical and digital files.
Coordinate receipts, invoices and transaction-related documents.
Handle courier, dispatch and general office coordination.
Monitor basic stationery and office requirements.
Support daily opening and closing activities.




Maintain qualified customer service standards.
Report documentation gaps, discrepancies or customer issues immediately.

Education:
Minimum 12th Pass required.
Graduate in any discipline will be preferred.
Diploma/certification in office administration, customer service or computer applications will be an advantage.

Experience:
2–4 years of experience in front office, receptionist, customer service, coordination, retail operations or administrative roles.
Experience in jewellery, finance, banking, NBFC, gold loan or retail industry will be preferred.

Key Skills:
Positive communication and customer-handling skills
MS Excel / Google Sheets
Data entry and documentation
CRM/system knowledge
Coordination and follow-up
Attention to detail
Basic accounting/documentation knowledge
Professional attitude

Pay: ₹15,000.00 - ₹22,000.00 per month

Perks:
Cell phone reimbursement
Internet reimbursement

Work Location: In person

📌 Front Office & Store Coordinator Bhavnagar
🏢 Saurashtra Group
📍 Bhavnagar