Responsibilities

- Experience with Dell and HP laptops, HP network printers, iPhones, Mac.

- Excellent technical troubleshooting skills in Windows 11, Mac, Linux.

- Ability to install hardware components and peripherals on OEM laptops and desktops in a business environment.

- Reviewing, resolving and closing tickets in the ServiceNow queue.

- Arrange for repairs by vendors, OEMs, and external repair facilities as necessary.

- Performing moves, adds and changes of software and hardware for all endpoints.

- Diagnose, resolve and follow through on computer malfunction.

- Installation and troubleshooting software in systems and equipment problems or malfunctions.

- Identifying causes and recommending solutions.

- General knowledge of Windows OS deployments (MECM), which includes OS image creation, capturing and deploying.

Qualifications and Experience

- Degree or coursework in computer studies and/or information technology.

- Positive telephone and interpersonal skills are a must.





- Ability to troubleshoot and resolve hardware and OS problems on endpoints.

- Exposure to Windows OS, Mac OS and Linux; in-depth knowledge of Windows 10/11 and Microsoft Office products.

- General knowledge of AD, DNS and DHCP, and how to create file share structures and network computers together into a company-wide domain.

- Have an understanding of networking concepts and practice.

- Awareness of EDR solutions and patching.

- Experience with Dell and HP desktops and laptops.

- Experience with MS Intune and Office 365.

Skills and Attributes

- MS Intune

- Office 365

- Windows 10/11

- ServiceNow

- MECM

- Active Directory (AD)

- DNS

- DHCP

- OS image creation

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Desktop Support Engineer (Thiruvananthapuram)
🏢 UST
📍 Thiruvananthapuram