Title: Desktop Support Engineer

Experience: 1.5+ years

Location: Gurugram

Skills Required: IT Support , Remote Support , Ticket handling

Notice Period: Immediate joiner or up to 15 days

We at Coforge are seeking a “Desktop support Engineer " to Provide L1 technical support for desktops, laptops, and peripherals.

Key Responsibilities

Provide L1 technical support for desktops, laptops, and peripherals

Handle and resolve tickets via ticketing tools (SLA driven)

Troubleshoot Windows OS, MS Office, Outlook, VPN, and network issues

Manage meeting rooms (VC setup, projectors, AV support)

User account management (Active Directory, password reset, access)

Coordinate with L2/L3 teams for escalations

Requirements

1.5+ years of experience in corporate IT/Desktop Support

Robust communication skills

Experience in ticket handling and technical support

Knowledge of Windows OS, basic networking (LAN/Wi-Fi/VPN)

Hands-on experience in meeting room/AV support

Preferred

ITIL knowledge

Experience with tools like Service Now/Remedy

📌 Desktop Support Engineer (Gurugram)
🏢 Coforge
📍 Gurugram