Location: Calicut, Kerala
Job Type: Full time
Experience: 1–3 Years
Joining: Immediate Joiners Preferred
Job Summary
We are looking for a Quality Assurance Executive – Student Support to ensure a high-quality learning experience for students. The role involves handling student concerns, collecting feedback, monitoring academic quality, and coordinating with faculty and management to resolve issues.
Key Responsibilities
Handle and resolve student complaints, concerns, and queries.
Regularly collect and review student feedback.
Monitor the quality of classes, faculty support, and student services.
Coordinate with faculty and internal teams to resolve student issues.
Follow up with students to ensure concerns are properly addressed.
Monitor student satisfaction and overall learning experience.
Identify recurring problems and recommend improvements.
Maintain records of student complaints, feedback, and resolutions.
Prepare student feedback and quality reports.
Ensure effective communication between students, faculty, and management.
Support continuous improvement of academic and student services.
Requirements
1–3 years of experience in Quality Assurance, Student Support, Academic Coordination, or a similar role.
Excellent communication and interpersonal skills.
Solid problem-solving and follow-up skills.
Patient and approachable attitude.
Valuable coordination and organizational skills.
Basic knowledge of MS Office/Google Workspace.
Ability to handle student concerns professionally.