We are looking for an experienced and result-oriented Service Manager to manage the service and after-sales operations for AJAX Machines.

Requirements
5–10 years of experience in construction/heavy equipment service.
Experience with AJAX Self Loading Concrete Mixer will be preferred.
Solid knowledge of diesel engines, hydraulics, electrical and mechanical systems.
Positive leadership, customer handling, and problem-solving skills.
Good communication and reporting skills.
Knowledge of MS Excel and service management software.
Willingness to travel for customer/site visits.

Key Responsibilities
Manage complete Key Responsibilities
Manage complete service and after-sales activities for AJAX machines.
Lead and manage the Service Engineers and Technicians.
Handle customer complaints, breakdowns, preventive maintenance,



and service requests.
Ensure timely resolution of technical and customer issues.
Monitor machine uptime, service schedules, and service performance.
Coordinate with Parts and Sales teams for effective customer support.
Manage warranty claims, service reports, and technical documentation.
Conduct regular customer/site visits and maintain solid customer relationships.
Monitor team performance and achieve service KPIs and targets.
Prepare daily, weekly, and monthly service MIS reports.
Ensure compliance with AJAX service standards and company policies.

Pay: ₹35,000.00 - ₹50,000.00 per month

Work Location: In person

📌 Service Manager Bilaspur
🏢 Kesar Earth Solutions
📍 Bilaspur