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Job Description: L1 Cloud Engineer

Role Summary

An L1 Cloud Engineer is responsible for providing first-level support for cloud infrastructure, monitoring systems, and ensuring basic operational stability. This role focuses on incident monitoring, initial troubleshooting, and escalation to higher support teams.

Key Responsibilities
Monitor cloud infrastructure (AWS/Azure/GCP) using monitoring tools
Respond to alerts, incidents, and service requests in a timely manner
Perform initial troubleshooting of cloud-related issues
Escalate unresolved issues to L2/L3 teams with proper documentation
Manage basic cloud resources such as VMs, storage, and networking components
Assist in user access management (IAM roles/policies)
Execute routine operational tasks like backups, patching, and updates




Maintain incident logs and tickets in tools like ServiceNow or Jira
Ensure adherence to SLAs and operational guidelines
Support deployment activities under supervision

Required Skills
Basic knowledge of cloud platforms (AWS/Azure/GCP)
Understanding of networking fundamentals (IP, DNS, VPN)
Familiarity with Linux/Windows operating systems
Basic understanding of virtualization and cloud architecture
Awareness of monitoring tools (CloudWatch, Azure Monitor)
Knowledge of ITIL and ticketing systems
Positive communication and problem-solving skills

Qualifications

Bachelor’s degree in Computer Science, IT, or related field. Certifications like AWS Cloud Practitioner or Azure Fundamentals are preferred.

Experience

1–3 years of experience in cloud support, IT support, or infrastructure roles.

Work Environment

24x7 rotational shifts, team-oriented work environment with L2/L3 teams.

📌 Jr Team Member It Operations & Infrastructure Pune
🏢 Tata Communications
📍 Pune