We are seeking a proactive and customer-oriented individual to join our team as a Customer Support Executive. This role is responsible for managing customer inquiries, preparing quotations, ensuring timely follow-ups, supporting payment collections, and delivering overall client support to ensure satisfaction and retention.

In office Full-Time

Roles & Responsibility
Inquiry & Quotation Handling: Respond to customer inquiries via email, phone, or in-person. Understand client requirements and recommend appropriate products/services. Prepare and share quotations in a timely and accurate manner. Maintain quotation logs and follow up with potential clients.
Customer Follow-Ups: Conduct regular follow-ups on shared quotations to close sales. Maintain records of communication with prospects and clients using CRM tools. Update clients on order status, lead times, and delivery schedules.
Payment Coordination: Follow up with customers on pending and upcoming payments. Coordinate with accounts/finance team to track invoices and payment confirmations. Resolve any payment-related issues or disputes.
Customer Support & Relationship Management:



Serve as the first point of contact for customer complaints or issues. Coordinate internally with the production and logistics teams to ensure customer requirements are met. Ensure a high level of customer satisfaction through consistent support.
Documentation & Reporting: Maintain organized records of inquiries, quotations, customer interactions, and payments Provide weekly and monthly reports on quotation status, conversions, and follow-ups
Keep records of sales, revenue, invoices etc.

Qualifications And Key Skills:
Bachelor’s degree in Business Administration, Marketing, or related field
1+ years of experience customer support roles (preferably in manufacturing, engineering, or 3D printing industries)
Solid communication skills (written & verbal)
Proficiency in MS Office (Excel, Word, Outlook); knowledge of CRM is a plus
Customer-first attitude
Skilled and courteous demeanor
Ability to handle multiple inquiries and deadlines efficiently
Team player with a solution-oriented mindset

📌 Customer Support Executive Vadodara
🏢 Vexma Technologies
📍 Vadodara