Job ID - MR-1015

Job Description

Roles & Responsibilities
Be an active part of the Client Delivery or Client Monitoring Team and provide end-to-end internal and external implementation support for Alpha Plus suite of software solutions, including pre-deployment preparation, deployment, UAT, security-clearance, integration/data migration, user and rights management, final deployment, and/or post deployment monitoring.
Impart UAT & Product Training to clients.
Ensure trouble-free Warranty & AMC support to Alpha Plus’ clientele.
Handle software installations for internal products.
Conduct periodic health-checks on software solutions deployed at client locations.
Undertake Proof of Concept (POC) at client locations in coordination with Business Team.
Document and track incidents reported by the clients.
Conduct Root Cause Analysis (RCA) on incidents reported by the clients and provide timely resolution.
Ensure smooth and consistent Client Relationship Management.
Assist in testing, release, and maintenance of pre-deployment software releases.
Assist in organized deployment of patches, security fixes, and periodic product upgrades.




Any other roles and responsibilities as may be suggested by Sr. SSE or Department Head.

Qualification / Skill-sets
B. Sc. / B. Sc. (IT) / B.E. / B. Tech. or other Technical Graduates
2– 3 years of experience in application (software) support
In-depth knowledge of various Operating Systems, SQL Database, and Hardware is a prerequisite.
Proficiency in deploying web-based applications, specifically Microsoft IIS (.NET) based applications
Sound skills of software troubleshooting and diagnosis
Excellent analytical and on-the-spot thinking ability
Basic computer skills, including email writing, is a must
Sound communication, inter-personal & documentation skills
Readiness to travel across the country for client-side implementation at least 2 - 3 times each month
Willingness to acquire in-depth functional knowledge of APT software products

Job ID

MR-1015

Job Type

Full time

Experience

2 - 3 Years

Location

Mumbai

Department

CSD - Monitoring Support

Designation

Application Support Executive

Posted

9 months ago

Posted By

Mansi Yadav

📌 Application Support Executive Mumbai
🏢 Alpha Plus Technologies
📍 Mumbai