Customer Support Executive – E-commerce

Location: Baddi, Himachal Pradesh

Employment Type: Full time | Permanent

Experience: 1–3 years

About the Role

We are looking for a Customer Support Executive to manage customer calls, emails, WhatsApp queries, and online-order-related issues. The ideal candidate should be customer-focused, confident in communication, and capable of coordinating with internal teams to resolve issues quickly.

Key Responsibilities
Handle customer calls, emails, WhatsApp messages, and online queries.
Manage queries related to orders, deliveries, cancellations, returns, replacements, refunds, and damaged/missing products.
Track customer orders and courier shipments and provide timely updates.
Coordinate with warehouse and courier partners for delivery-related concerns.
Resolve customer complaints professionally and efficiently.
Follow up on pending complaints and ensure timely closure.
Maintain records of customer interactions, complaints, refunds, and replacements.
Coordinate with the e-commerce/operations team for order-related issues.
Ensure customers receive accurate information about products, orders, and policies.




Identify recurring customer issues and report them to the concerned team.
Maintain a high standard of customer satisfaction and brand communication.

Requirements
1–3 years of experience in Customer Support, Customer Service, E-commerce, or D2C.
Excellent verbal and written communication skills.
Positive command of English and Hindi.
Comfortable handling a high volume of customer calls and emails.
Basic knowledge of Excel/Google Sheets and order-management systems.
Experience with courier tracking, returns, refunds, and replacements is preferred.
Robust problem-solving and follow-up skills.
Patient, polite, responsible, and customer-oriented.

Preferred Skills

Customer Handling | Email Support | Calling | E-commerce Orders | Courier Coordination | Complaint Resolution | Returns & Refunds | Excel | Order Management

What We’re Looking For

Someone who can take ownership of customer issues, communicate clearly, coordinate with different teams, and ensure every query is followed through until resolution.

Pay: ₹10,474.57 - ₹29,855.80 per month

Work Location: In person

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