Job Description – Customer Relationship Executive (CRE)

Job Responsibilities
Handle customer/client queries, calls, and complaints professionally.
Maintain robust relationships with clients and customers.
Coordinate with Operations, F&B;, Sales, and other departments for timely resolution of issues.
Take regular customer feedback and ensure proper follow-up.
Maintain customer records, complaints, feedback, and daily reports.
Monitor service quality and identify areas for improvement.
Handle customer escalations and ensure timely resolution.
Support customer retention and satisfaction activities.
Maintain professional communication and grooming standards.

Required Skills
Excellent communication and interpersonal skills.
Positive convincing and problem-solving abilities.
Customer-focused and positive attitude.
Good knowledge of MS Office/Excel.
Ability to coordinate with multiple departments.
Good Hindi and English communication skills.

Pay: ₹18,000.00 - ₹25,000.00 per month

Advantages:
Cell phone reimbursement
Flexible schedule
Food provided
Health insurance
Life insurance
Provident Fund

Work Location: In person

📌 Customer Service Assistant Sahibzada Ajit Singh Nagar (India)
🏢 Red Bean Hospitality
📍 India