Job Description

Responsible for resolving the service issues at client place with minimum

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escalations and ensure customer satisfaction.

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Aims in generating service revenues through AMC, spare selling, small sales etc.,

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Coordinates with customer care, update the call status and acknowledgement from

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the client.

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Understanding the service call customer details from the database about

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the systems installed and past service records.

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Attend the service accordingly to customer service process and deliver

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service to client as per the set quality standards.

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Bill the customer according to the services provided and for the spares

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and material used to resolve the service call

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Educate the customer about various services we offer like AMCs and sell

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our services whenever there is a customer need.

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Role Context: -The role will be at Client place in resolving various client issues

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technically.

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The Service engineer is responsible for resolving at technical issues at client place,

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explain the customer about the problem and its solution through our service delivery

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in various ways like comprehensive and non-comprehensive AMC etc., Ensure

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customer satisfaction at all levels without compromising on standards and quality,

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organization norms. Responsible for generation of service revenues. Coordinates with

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Customer care, service coordinator and reports to Service Manager / Team Leader.

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Mechanical People look after – Fire Hydrants, Sprinklers, NOVAC (Gas suppression)

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ELV Electronics People look after – CCTV, Access control, fire alarms, public address,

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VESDA (very early stage detection system), BMS (Building management system)

📌 Service Engineer Mumbai
🏢 Ezone Security Solutions
📍 Mumbai