Job Summary

Product Operations builds the connective tissue between product and user-facing teams so Ethos can ultimately deliver more value to more users, faster. As a Product Operations Analyst, youll work cross-functionally with both customer-facing teams and product and engineering teams to ensure a seamless customer experience. Youll play a key role in strengthening the feedback loop between the field and our product teams, helping surface and resolve issues efficiently.

This is a high-impact individual contributor role that is essential to delivering on our mission.

Responsibilities

- Triage and investigate technical and product issues raised by customer-facing teams using backend tools and data platforms like Datadog, FullStory, Amplitude, and Snowflake

- Act as a product quality advocate by fielding feature requests, triaging surfaced issues, and partnering with engineers and product managers to identify, scope, and resolve bugs

- Serve as the primary liaison between product/engineering and customer-facing teams, clearly communicating product updates and issue resolutions to relevant stakeholders

- Collaborate with product and engineering to collect, quantify, and prioritize bugs and pain points for upcoming development sprints; use SQL or other data analysis methods to size issues and assess impact

- Enhance product and engineering teams understanding of customer behavior and usage patterns





- Champion the voice of the customer during the development of new features, product launches, and enhancements to the user experience

- Build strong relationships with subject matter experts across the organization to surface insights, drive alignment, and contribute to a more consistent and streamlined customer journey

Qualifications and Skills

- 3+ years of operational or analytical roles supporting product and technology teams1+ years of experience with JavaScript, Java, or SQL

- Solid analytical mindset, technical aptitude, and business acumen with a proactive approach to ownership and problem-solving

- Deep customer-centric mindset with an understanding of how user experience should shape product and process decisions

- Comfortable navigating ambiguity and taking initiative in environments with limited structure

- Highly organized and responsive, with a strong sense of accountability when following up on stakeholder requests

- Excellent communication skills, with the ability to tailor messaging to various audiences and stakeholders

- Experience working in a high-growth technology company

- Bachelor s degree in Computer Science, Engineering, or a related field

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 CX Product Operations Analyst (Bengaluru)
🏢 Ethos Watch
📍 Bengaluru