Customer Support Executive

Company: Aniwell

Industry: D2C (Direct-to-Consumer) Pet Wellness Brand

Location: Jubilee Hills, Hyderabad

Employment Type: Full-Time, On-site

Shift Timing: US Shift – 9:00 PM to 6:00 AM

Weekly Off: Monday (Fixed)

About Aniwell

Aniwell is a fast-growing Direct-to-Consumer (D2C) pet wellness company dedicated to improving the health and well-being of dogs through premium, all-natural supplements and pet care solutions. We are committed to delivering exceptional products and outstanding customer experiences to pet parents across our markets.

Job Summary

Aniwell is seeking a customer-focused, proactive, and empathetic Customer Support Executive to join our growing team. The ideal candidate will be responsible for handling customer inquiries, resolving concerns, providing product and order-related assistance, and ensuring a seamless customer experience across multiple communication channels. This role requires excellent communication skills, strong problem-solving abilities, and a passion for delivering exceptional customer service in a fast-paced D2C environment.

Key Responsibilities

Respond to customer inquiries via phone, email, live chat, social media, and other customer support channels.

Resolve customer complaints, concerns, and service requests promptly and professionally.

Provide accurate information regarding Aniwell products, subscriptions, orders, shipping, returns, refunds, and company policies.

Assist customers with order placement, order tracking, cancellations, exchanges, and refund processes.

Maintain detailed and accurate records of customer interactions in CRM systems.

Follow up with customers to ensure complete resolution and customer satisfaction.

Escalate complex issues to relevant internal teams when necessary.





Collaborate with Operations, Logistics, Marketing, and Product teams to improve customer experience.

Meet individual and team performance targets related to customer service and response quality.

Stay updated on Aniwell's products, promotions, policies, and operational processes.

Identify recurring customer concerns and share feedback with management for continuous improvement.

Required Qualifications

Bachelor's degree in any discipline.

0–2 years of experience in Customer Support, Customer Service, Customer Success, or a related role.

Excellent verbal and written communication skills in English.

Strong problem-solving and conflict-resolution abilities.

Proficiency in Microsoft Office (Excel, Word, Outlook).

Experience working with CRM tools and customer support platforms.

Ability to multitask and work efficiently in a fast-paced environment.

Strong interpersonal skills and customer relationship management capabilities.

Preferred Skills

Experience with customer support platforms such as Zendesk, Freshdesk, Salesforce, Gorgias, or similar tools.

Prior experience in an e-commerce or D2C business setting.

Ability to handle high volumes of customer interactions while maintaining service quality.

Strong organizational and time-management skills.

Positive attitude, adaptability, and a customer-first mindset.

Experience supporting international customers is an added advantage.

Work towards achieving and exceeding Key Performance Indicators (KPIs).

Why Join Aniwell?

Be part of a rapidly growing D2C pet wellness brand.

Work in a collaborative and customer-centric environment.

Opportunity to contribute directly to customer experience and business growth.

Career development and learning opportunities in the e-commerce and pet wellness industry.

📌 Customer Support Executive (Hyderabad)
🏢 Good Health
📍 Hyderabad