Company Description Game Theory is a sports and fitness company focused on making it easier for people to stay active and have fun while doing it. The organization provides adults with access to swimming, gyms, and multiple sports, while helping kids explore and enjoy sports through structured coaching. Game Theory also partners with corporate clients to deliver wellness advantages, tournaments, and group workout sessions that people actively use.

With 20+ centers across Bangalore and Hyderabad and thousands of participants each week, Game Theory offers a vibrant, community-oriented environment for both customers and team members.

Role Description This is a full-time, on-site Customer Support Executive role based in Bengaluru.

The Customer Support

Executive will handle customer inquiries across phone, email, chat, and in-person interactions, ensuring timely and accurate responses. Daily responsibilities include resolving issues related to bookings, memberships, schedules, and facilities, while maintaining high levels of customer satisfaction. The role involves coordinating with operations, coaching, and corporate teams to address service concerns, escalate technical or platform-related issues, and follow up to ensure closure.

The Customer Support





Executive will document interactions in support systems, gather feedback, and help improve processes and communication to enhance the overall customer experience.

Qualifications

- Strong customer-facing skills, including Customer Support and Customer Service, with a commitment to clear, empathetic communication.
- Experience focused on Customer Satisfaction, including handling feedback, resolving complaints, and ensuring positive outcomes.
- Ability to manage Online Support channels such as chat, email, and social media queries.
- Exposure to Technical Support or troubleshooting basic issues related to apps, websites, or booking systems.
- Excellent spoken and written English; proficiency in local languages is an advantage.
- Comfort working in a fast-paced, customer-centric environment, including evenings or weekends as needed.
- Strong problem-solving skills, attention to detail, and ability to multitask using CRM or ticketing tools.
- Prior experience in customer support, hospitality, sports, fitness, or service industries is preferred.
- Relevant educational background in any discipline; training in customer service or communication is a plus.

📌 Customer Support Executive (Bengaluru)
🏢 Game Theory
📍 Bengaluru