Qapita is an equity management platform with offices in Singapore, India, Indonesia, and the United States, supporting enterprises in unlocking the power of ownership for their stakeholders. The company provides software solutions that streamline equity management across cap tables, ESOPs, and transactions, and enables liquidity for shareholders through structured buyback programs and secondary transactions. Qapita’s mission is rooted in the belief that democratized ownership aligns incentives, fuels innovation, and drives exponential returns for founders, investors, and employees.
About the Role
As Qapita continues to expand its global customer base, we are growing our Customer Success team and looking for an experienced Customer Success Manager to help customers realize value, drive adoption, and build long-term partnerships.
Key Responsibilities
- Strategic CS Development: Craft and implement cohesive CS strategies tailored to critical stages of the customer journey, including upcoming renewals and QBRs/EBRs.
- Team-oriented Insight Sharing: Partner closely with our founding members, providing valuable insights to enhance the overall customer process.
- Innovative Project Management: Strategically plan and execute new projects to identify areas for increased product usage and adoption.
- Creative Customer Campaigns: Develop and launch engaging campaigns to educate and nurture customers on the latest product features.
- Performance Reporting: Regularly report on product adoption, usage, and customer health to our leadership team, ensuring continuous monitoring and delivering actionable insights to stakeholders.
- Renewal pipeline generation: Experiment with diverse approaches to maintain a steady, qualified pipeline of renewals.
- Key Metric Tracking: Continuously monitor and report on crucial metrics such as renewals, churn rates,
and CSAT scores.
- Operational Oversight: Provide operational oversight to ensure targets and KPIs are met.
- Best Practice Sharing: Educate clients on best practices to achieve product success with Qapita
Required Qualifications
- Experience: 2-4 years of experience in Customer Success, Customer Engagement, or Account Management, preferably in a high-growth SaaS organization.
- Balanced Skill Set: A combination of strategic insight, analytical capability, operational efficiency, effective communication and collaboration skills.
- Process Expertise: Proficiency in systematic organization and delivering high-quality customer excellence.
- Data-Driven Approach: Expertise in applying data-oriented methods, adjusting parameters as needed and demonstrating powerful execution abilities.
- Stakeholder Management: Proven experience in handling various stakeholders, identifying key customers and collaborating with multiple teams.
- Technical Proficiency: Strong knowledge of relevant CS tools and technologies is a significant advantage.
- Empathy and Relationship Building: A customer-centric mindset with exceptional relationship-building skills
How to Apply
Interested candidates are encouraged to send their CV and a quick video introducing themselves to
[email protected]. Cover letter is not required. Only shortlisted candidates will be notified, interviews are conducted on a rolling basis.
Diversity Hiring Policy
At Qapita, diversity fuels our innovation and connects us closer to our customers and the communities we serve. We are dedicated to fostering an inclusive workplace where all employees feel valued, respected, and supported. We are an equal opportunity employer, welcoming applicants from all backgrounds to join us in our mission to reshape the future of equity management and ownership in the private markets.
📌 Customer Success Manager (Pune)
🏢 Qapita
📍 Pune