Company Description Eleven:11 Services is a Kochi-based creative and digital marketing company focused on helping brands grow through smart, result-driven strategies. The team combines strategy, creativity, and technical expertise to deliver SEO, SEM, social media, content, creative campaigns, production services, and complete digital solutions. The company emphasizes clear communication, meaningful ROI, and work that makes brands feel alive, without jargon or shortcuts.

Eleven:11 Services partners closely with clients to create powerful, standout brand experiences and long-term growth.

Role Description The Customer Success Manager is a full-time, on-site role based in Kochi. This role is responsible for building strong relationships with clients, understanding their goals, and ensuring they gain maximum value from Eleven:11’s digital and creative services. Day-to-day tasks include onboarding new clients, managing ongoing communication, tracking campaign performance, and proactively addressing issues to drive customer satisfaction and retention.

The Customer Success

Manager will collaborate with internal teams to translate client needs into actionable plans, provide regular performance reviews, and identify opportunities for upselling or cross-selling.



The role also involves gathering client feedback, analyzing trends, and contributing insights to improve processes, services, and overall client experience.

Qualifications

- Ability to drive high levels of Customer Satisfaction and deliver consistent, positive client experiences.
- Strong Analytical Skills to interpret performance data, identify trends, and recommend data-informed actions.
- Experience in Customer Retention, including proactively managing renewals and reducing churn.
- Proven Relationship Building capabilities, with the ability to earn trust and act as a strategic partner to clients.
- Excellent Customer Service skills, including clear communication, responsiveness, and problem-solving.
- Relevant experience in account management, customer success, or client-facing roles, preferably in marketing or digital services.
- Robust presentation and communication skills in English; additional language proficiency is an advantage.
- Ability to work collaboratively with cross-functional teams and manage multiple client accounts simultaneously.
- Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent practical experience.

📌 Customer Success Manager (Kochi)
🏢 Eleven:11 Services
📍 Kochi