Job Overview

We are seeking an energetic and dedicated Customer Service Representative to join our dynamic team! In this vital role, you will be the first point of contact for our clients, providing exceptional support and ensuring a positive experience at every interaction. Your enthusiasm, organizational skills, and technical proficiency will help foster strong relationships with customers while maintaining smooth office operations.

This position offers a fantastic opportunity to develop your communication skills, utilize productivity software, and contribute to a vibrant team workplace. If you thrive in fast-paced settings and are passionate about delivering outstanding service, we want to hear from you!

Responsibilities

- Manage incoming calls using multi-line phone systems with professionalism and courtesy, ensuring each caller receives prompt assistance
- Provide exceptional customer support through various channels, including phone, email, and in-person interactions at the front desk or reception area
- Maintain accurate data entry records using spreadsheets, Microsoft Office applications, and Google Workspace tools
- Organize and file documents efficiently, ensuring all records are up-to-date and easily accessible for team members
- Assist with office management tasks such as calendar management, appointment scheduling, and basic bookkeeping using QuickBooks or similar software




- Support clerical duties including proofreading correspondence, preparing Word documents, and managing filing systems
- Collaborate with team members to improve office workflows and enhance overall productivity through effective time management and organizational skills

Experience

- Previous office experience or administrative roles demonstrating strong organizational and clerical skills
- Proven customer service experience with excellent phone etiquette and client communication abilities
- Familiarity with productivity software such as Microsoft Office (Word, Excel), Google Workspace (Docs, Sheets), and data entry tools
- Experience working with multi-line phone systems and front desk responsibilities preferred
- Bilingual abilities are a plus to effectively communicate with diverse client bases
- Knowledge of medical or dental receptionist duties or personal assistant experience is advantageous
- Technical proficiency in computer literacy including spreadsheets, word processing, proofreading, filing, and calendar management

Join us to be part of a vibrant team committed to delivering top-tier customer service while advancing your career in a supportive environment. We value energetic professionals who are eager to make a positive impact every day! Pay: ₹17,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Customer Service Representative (Bengaluru)
🏢 Mervice infotech
📍 Bengaluru