Company Description Vaibhav Global Limited (VGL) is a vertically integrated digital retailer specializing in fashion jewelry, lifestyle, beauty, and home products. Headquartered in Jaipur, India, the Group operates 24x7 proprietary TV home shopping channels, including Shop LC in the US and Germany, and TJC & Ideal World in the UK, supported by robust websites, apps, OTT, and marketplace platforms. VGL’s in-house manufacturing in India and global sourcing from over 30 countries enable a strong value proposition of “Delivering Joy” to customers.

The Group serves diverse markets across the US, UK, Germany, Canada, and Australia, guided by a strong ESG focus. Its flagship “your purchase feeds…” program has donated more than 108 million meals, reflecting a deep commitment to social impact.

Role Description This full-time, on-site Customer Service Representative role is based in Jaipur.

The Customer Service

Representative will handle inbound and outbound customer interactions via phone, email, chat, and other digital channels, providing timely and accurate information about orders, products, and services.

Responsibilities include resolving customer queries and complaints, tracking orders and returns, processing account updates, and documenting interactions in CRM systems. The role involves maintaining service quality standards, supporting customer retention initiatives,



and collaborating with internal teams such as logistics, sales, and technical support to ensure smooth resolution of issues.

The Customer Service

Representative will be expected to maintain a customer-centric approach, contribute to continuous improvement of processes, and uphold VGL’s “Delivering Joy” promise in every interaction.

Qualifications

- Strong customer-facing skills, including Customer Service, Customer Support, and Customer Service Representatives experience.
- Ability to enhance Customer Experience and drive Customer Satisfaction through empathetic communication and problem-solving.
- Excellent verbal and written communication skills in English; additional languages are an advantage.
- Comfort with using CRM tools, ticketing systems, and standard office software for documenting and tracking customer interactions.
- Proven ability to stay calm under pressure, manage multiple tasks, and meet performance targets in a fast-paced environment.
- Prior experience in retail, e-commerce, or TV home shopping customer service is preferred.
- High school diploma required; bachelor’s degree in any discipline is an advantage.
- Willingness to work versatile shifts, including evenings, weekends, and holidays, as per business requirements.

📌 Customer Service Representative (Jaipur)
🏢 VGL Group
📍 Jaipur