Company Description I Energizer is a consumer services company headquartered in Noida, Uttar Pradesh, India, with its office located at C-41. The organization focuses on delivering reliable support and service solutions to a diverse customer base.

Team members work in a fast-paced, client-focused environment where quality interactions and problem-solving are highly valued. The company offers opportunities for professional growth and skill development within the customer service domain. Employees benefit from working in a collaborative setting that emphasizes performance and continuous improvement.

Role Description This is a full-time hybrid role for a Customer Service Representative, based in Noida with some flexibility for work from home. The role involves handling incoming customer inquiries via phone, email, or chat, providing accurate information, and resolving issues in a timely and qualified manner.

The representative will document customer interactions, update records in internal systems, and follow escalation procedures when needed. Daily responsibilities include maintaining high standards of customer satisfaction, managing customer expectations, and contributing feedback to improve processes and customer experience.



The role also requires collaborating with team members and other departments to ensure consistent, high-quality service delivery.

Qualifications

- Strong customer-facing skills, including Customer Service and Customer Support, with the ability to handle diverse inquiries professionally.
- Experience or understanding of Customer Experience and Customer Satisfaction principles, with a focus on building positive, long-term relationships.
- Background as Customer Service Representatives or in similar customer-centric roles, demonstrating empathy, patience, and problem-solving abilities.
- Clear and effective verbal and written communication skills, with proficiency in English; additional language skills are an advantage.
- Comfort using CRM tools, ticketing systems, and basic office software to document and manage customer interactions.
- Ability to work in a hybrid environment, manage time effectively, and maintain productivity both onsite in Noida and while working from home.
- High school diploma or equivalent required; a bachelor’s degree in any discipline is preferred.
- Prior experience in consumer services, BPO, or contact center environments is beneficial but not mandatory for strong entry-level candidates.

📌 Customer Service Representative (Noida)
🏢 I Energizer , Noida
📍 Noida