Apply Now!

Contact Details

HR: Raj Wani

Phone: 92165 77366

Customer Support Executive Voice | Chat | Email | Blended Process

Location: Jaipur | Ahmedabad | Noida

Pan-India Candidates Welcome | Relocation Opportunity Available

We are hiring Customer Support Executives for our growing Customer Experience / BPO Operations team. This is an excellent opportunity for candidates looking to build a career in international customer service, communication, client handling and business operations.

Freshers & Experienced Candidates Can Apply!

Role & Responsibilities

- Handle customer interactions through Voice, Chat, Email and Blended Processes.
- Provide professional, accurate and timely solutions to customer queries.
- Understand customer needs, concerns and expectations and deliver appropriate resolutions.
- Handle customer complaints, service requests and escalations with patience and professionalism.
- For voice profiles, communicate effectively with US & UK customers.
- Maintain a high standard of customer experience throughout every interaction.
- Identify customer issues and coordinate with relevant internal teams for resolution.
- Maintain accurate customer records, case details and interaction history.
- Follow company SOPs, process guidelines, compliance requirements and quality standards.
- Achieve assigned quality, productivity, TAT, CSAT and process targets.
- Manage multiple customer interactions/tasks while maintaining accuracy and efficiency.
- Demonstrate strong ownership and ensure proper closure of customer concerns.




- Identify opportunities to improve customer satisfaction and overall service quality.
- Adapt quickly to new processes, products, tools and technology.
- Work collaboratively with team members and support business objectives.

Preferred Candidate Profile
- Freshers & Experienced candidates are welcome.
- Graduation preferred.
- Excellent English communication skills.
- Strong customer-handling, active listening and interpersonal skills.
- Good written communication for Chat & Email profiles.
- Strong problem-solving and decision-making ability.
- Basic computer knowledge and comfortable working with multiple systems.
- Confident, qualified, patient and customer-focused approach.
- Ability to multitask and work effectively in a fast-paced BPO environment.
- Willingness to work in US/UK shifts and rotational shifts.

Work Schedule 5 Days Working

Rotational Shifts

US & UK Shifts International Voice Profiles

Rotational Week Offs

Relocation Benefits

10,000 Relocation Bonus

10 Days Hotel Accommodation

Cab Facilities

Candidates can relocate from Indore, Bhopal, Chandigarh, Delhi, Gurgaon, Noida, Mumbai, Pune, and other cities/states across India.

Why Join Us?

International customer exposure

Strong learning & career-growth opportunities

Professional work environment

Opportunity to develop communication & customer-management skills

Exposure to Voice, Chat, Email & Blended operations

Attractive employee benefits & relocation support

Interested candidates can share their CV and apply now!

Apply Now!

Contact Details

HR: Raj Wani

Phone: 92165 77366

📌 Customer Service Representative (Ahmedabad)
🏢 GIST Management Solutions
📍 Ahmedabad