Customer Support Executive – US Healthcare (Voice Process)

We are seeking a Customer Support Executive to join our US Healthcare team. The role involves communicating with patients, insurance representatives, and healthcare providers to obtain claim status updates, resolve billing-related inquiries, and ensure accurate documentation. Freshers with excellent English communication skills are encouraged to apply.

Key Responsibilities

- Communicate with insurance companies to check claim status and payment updates.
- Handle inbound and outbound calls with patients and insurance representatives.
- Follow up on outstanding claims and document call outcomes accurately.
- Assist patients with billing-related inquiries and appointment-related information.
- Maintain and update records in healthcare software and internal systems.
- Escalate unresolved issues to the appropriate team when necessary.

Requirements




- Excellent verbal and written English communication skills.
- Solid listening, interpersonal, and problem-solving abilities.
- Basic computer knowledge and typing skills.
- Ability to work in a night-shift environment.
- Attention to detail and willingness to learn.
- Freshers with excellent English communication are welcome to apply.

Job Details: Company name: Felicific Business Solutions Pvt Ltd

Job Type: Full time (On-site)

Location: Prahlad Nagar, Ahmedabad, Gujarat

Shift Timings: (Night Shift)

- 6:30 PM – 3:30 AM
- 7:30 PM – 4:30 AM

Contact Details: HR Contact No.: (phone hidden)

Email: [email protected]

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits

- Food provided
- Leave encashment
- Paid sick time
- Paid time off

Work Location: In person

📌 Customer Service Representative (Prahlad Nagar)
🏢 Felicific solutions
📍 Prahlad Nagar