Company Description Lea Clothing Co. is a sustainable fashion brand created for young Indian consumers, dedicated to celebrating bodies of all shapes and sizes. Inspired by the Latin word for “lioness,” the brand designs clothing for individuals who value boldness, confidence, and challenging the status quo. Lea’s collections are built on three core pillars: body positivity, sustainability, and size inclusivity.

With petite-friendly hemlines, curve-accentuating silhouettes, and a minimalistic color and print palette, Lea focuses on timeless pieces that remain wardrobe staples rather than fast-fashion trends. Team members join a mission-driven company committed to thoughtful design and a more inclusive fashion industry.

Role Description This is a full-time, in office Customer Service Representative role based in Noida. The Customer Service Representative will respond to customer inquiries across channels such as email, phone, and social media, providing clear information on products, orders, shipping, and returns. The role includes tracking and resolving customer issues, coordinating

Daily Tasks

- Customer query resolution across all channels utilising tools like Spur/Techmonk or

Similar platforms.
- Sales assistance for conversion across channels, like Nitro, similar tools/platforms or customers reaching directly.
- End to end processing of returns and exchanges in co–ordination with the back end team.4.



Tracking and uploading of customer reviews, with appropriate resolution for customers who have left negative reviews.
- Customer follow-ups for re-shipment of RTO (Return To Origin) orders and proactive coordination to minimise NDR (Non Delivery Report) cases.
- Updation of all necessary sheets.

Managerial Tasks

- Daily check-in for sheet updation by the team, ensuring everything is in order for the weekly check-in.
- Identifying issues with existing processes and implementing necessary solutions.
- Shopify related tasks to improve customer experience, including but not limited to,

order edits, policy changes, product and inventory updation.
- Raising and resolving issues occurring with third party applications being utilised.
- Summary preparation of major issues being raised by customers

KPIs & Targets The following KPIs (Key Performance Indicators) are critical for this role and will be regularly tracked. These KPIs may be updated from time to time in alignment with overall company objectives. You are expected to ensure that all assigned daily tasks are completed within 1–2

business days.

Key performance areas include:

- Return/Exchange Query Resolution Time
- Customer Response Turnaround Time (TAT) across different communication channels
- Same-Day Query Resolution Percentage
- Revenue Generated through Sales Assistance
- Positive Review Uploads
- Net Promoter Score (NPS)

📌 Customer Service Representative (Noida)
🏢 Lea Clothing
📍 Noida