- Handle inbound calls from customers regarding their accounts, banking products, and services.
- Assist customers with their banking-related queries and requests.
- Resolve customer complaints and issues professionally and within the required timelines.
- Maintain customer satisfaction and follow defined service quality standards.
- Follow all banking processes, policies, and audit guidelines.
- Promote and cross-sell banking products such as Cards, Fixed Deposits, Loans, Insurance/TPP, and other banking products.
- Accurately update all customer interactions and details in the CRM system.
- Maintain proper documentation and ensure compliance with banking guidelines.
Shift Timing: 8:00 AM to 8:00 PM
Shift: Rotational Shift
This job is provided by Shine.com
📌 Customer Service Executive (Navi Mumbai)
🏢 Career Values
📍 Navi Mumbai
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