Hiring: Customer Service Coordinator | Play All | Savita Vihar, Delhi Outstanding with people and even better at getting things resolved?

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All as a Customer Service Coordinator — the single point of contact for our customers across calls, Whats App, and email.

Savita Vihar, Delhi (Head Office, On-site, Full-time) | 6 days/week | Up to ₹30,000/month (CTC) | Reports to: Operations Head

About the Role We're looking for a Customer Service Coordinator to own customer queries end-to-end — from academy questions (fees, schedules, trials) to venue/booking issues (slots, cancellations, refunds) — across phone, Whats App, and email. You'll coordinate with Academy, Venue, and Finance teams to get customers fast, accurate answers.

What You'll Do Customer Query Resolution (Calls, Whats App & Email)

Handle up to 150 inbound and outbound calls per day, plus Whats App and email queries

Resolve queries on fees, schedules, attendance, trials, slot bookings, cancellations, and refunds

Resolve on first contact wherever possible; escalate complex issues with full context

Keep a solution-first, empathetic tone in every interaction

Complaint & Escalation Management

Log every query/complaint in the CRM/ticketing tracker

Ensure timely follow-up and closure within TAT

Flag recurring issues to the Operations Head for process fixes





Cross-Team Coordination

Coordinate with Academy Managers, Venue/Facility teams, and Finance

Proactively update customers on their query status

Reporting & Process Improvement

Maintain daily/weekly logs of volume, resolution time, and satisfaction

Share weekly reports with the Operations Head

Suggest process improvements from recurring feedback

What We're Looking For

Graduate in any discipline

1–3 years in customer service, customer support, or coordination (voice/chat/email)

Comfortable handling multiple channels at once, including up to 150 calls/day

Calm, empathetic problem-solver under pressure

Strong spoken and written English and Hindi

Comfortable with Whats App, Google Sheets/Excel, email, and basic CRM/ticketing tools

Highly organized with strong follow-up discipline

What You'll Get A sports-first, high-energy work culture

Growth path in a fast-scaling sports community platform

Hands-on exposure across customer experience, academy ops, and venue ops

How to Apply Apply directly on Linked In (Easy Apply) or email your resume to [email protected] — shortlisted candidates will be contacted directly.

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📌 Customer Service Coordinator (Delhi)
🏢 PlayAll Sports
📍 Delhi