You'll be part of Customer Service team, helping customers with queries about online shopping, identity verification, account security, purchase order support, and more. Our mission is to be Earth’s most customer-centric company, and you’ll play a key role in achieving that goal by being the first point of human contact for customer support.

Duties & Responsibilities

Answer customer requests through chat, and email

Navigate and review solutions in real-time using a variety of tools

Assist with identity verification and account security concerns as needed

Help identify and prevent potential fraud or security issues that may impact customer experience

Problem-solve for customers without reading from a script

Provide exceptional support and troubleshoot account and shopping issues





You will also need to be able to:

Communicate effectively with strong verbal and written skills

Work comfortably with computers and navigate multiple systems

Work varying shifts from Monday to Sunday

Work in rotating shifts (late night and overnight shifts primarily, early morning, afternoon, weekend, and overtime as required)

Be punctual and present for your entire work shifts

Pay: ₹10,525.54 - ₹34,553.31 per month

Benefits

- Versatile schedule
- Health insurance
- Paid sick time
- Paid time off

Work Location: In person

📌 Customer Service Assistant (Pune)
🏢 Studio Metric Private
📍 Pune