Job Summary

VPLAK India is looking for a Customer Relationship Manager to manage high-value customers, ensure excellent after-sales experience, and build long-term customer relationships. The role requires strong communication skills, coordination with internal teams, and a customer-first mindset.

Key Responsibilities

- Handle walk-in, repeat, and premium customers professionally
- Ensure excellent customer experience from enquiry to post-sales support
- Maintain regular follow-ups for installations, deliveries, and service requests
- Resolve customer complaints and escalations smoothly
- Build long-term relationships to drive repeat sales and referrals
- Coordinate with Sales, Operations, and Service teams
- Maintain customer data, feedback, and CRM records




- Upsell / cross-sell products where applicable

Required Skills & Qualifications
- Graduate (Any discipline)
- 2–3years experience in Customer Relationship / Client Servicing / Retail CRM
- Strong verbal & written communication skills
- Customer-centric attitude with problem-solving ability
- Comfortable handling high-value and demanding clients
- Basic knowledge of CRM tools, Excel, WhatsApp & email communication
- Hospitality, luxury retail, electronics, or showroom experience is a plus

Job Type: Full time Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Relationship Manager (Gurugram)
🏢 Vplak India
📍 Gurugram