Job Description

Scale Labs is hiring a full time Customer Success Manager for one of its clients in Delhi.

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The role involves handling customer communication, resolving queries promptly, and ensuring a warm and seamless customer experience.

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This is a full-time, on-site position. Freelancers should not apply.

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This role is ideal for someone who is an excellent communicator, highly organized, patient, proactive, and comfortable handling customers across multiple communication channels.

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Responsibilities:

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Handle customer calls, DMs, emails, and WhatsApp communication
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Respond to customer queries related to products, orders, exchanges, and deliveries
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Follow up with customers and help convert abandoned carts
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Provide a warm, prompt, and seamless customer experience across every interaction
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Understand customer concerns patiently and proactively provide appropriate solutions
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Coordinate with internal teams to resolve customer concerns and ensure timely closure
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Follow up on pending orders, delivery updates, exchanges, and other customer requests
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Maintain professionalism, patience,



and attention to detail in every customer interaction
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Maintain accurate records of customer conversations, queries, and follow-ups
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Identify recurring customer concerns and communicate relevant feedback to the internal team
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Requirements:

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Excellent communication skills in English (written and verbal)
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Solid customer handling and relationship management skills
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Highly organized with strong attention to detail
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Patient, proactive, and solution-oriented approach
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Comfortable handling customer communication across calls, DMs, email, and WhatsApp
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Ability to handle multiple customer queries and follow-ups efficiently
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Strong coordination skills and ability to work with internal teams
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Professional and empathetic approach towards customer interactions
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Prior experience in customer success, customer support, customer service, or a similar role is preferred
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Full-time availability only
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Details:

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Full-time | In office – Delhi

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Timings: 9 AM - 6 PM

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Salary: ₹20,000 per month

📌 Customer Success Manager New Delhi
🏢 Scale Labs
📍 New Delhi