Job Description

Job Title: Customer Support Associate

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About Superset

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Superset is India’s largest University Recruitment Platform - a placement automation tool for universities and a digital campus hiring platform for employers. Our team is dedicated towards leveraging the technology to solve all the challenges and problems you could think of during a typical placement season.

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Role Overview

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The Customer Support Associate will be responsible for supporting clients in effectively using the Superset platform, resolving queries, and ensuring a smooth customer experience.

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Key Responsibilities

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Respond to customer queries via email and phone.
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Understand client requirements and provide appropriate solutions using the platform.
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Follow up with customers to ensure timely issue resolution.
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Maintain accurate records of customer interactions and reported issues.
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Contribute to internal documentation,



including FAQs and knowledge base articles.
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Required Qualifications

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Minimum 1 year of experience in Customer Support or a related role.
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Robust verbal and written communication skills.
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Ability to analyse and resolve customer queries effectively.
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Detail-oriented with solid problem-solving skills.
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Experience in a SaaS or technical support environment is preferred.
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Work Environment

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Team-oriented and ownership-driven work culture.
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Opportunity to contribute ideas and improve processes.
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Learning-oriented environment with scope for growth.
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Superset is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, age, or disability.

📌 Customer Support Associate Bengaluru
🏢 Superset
📍 Bengaluru