Joining ACQUIRE offers the opportunity to build relationships with some of the kindest, most fashion-forward, design intelligent and innovation-seeking clients in India.

We are a fashion and design studio dedicated to experimentation with texture across textiles, clothing and design. The studio explores innovative materials to create distinctive, contemporary womenswear. Team members work in a creative environment that values curiosity, craftsmanship, and thoughtful design. We are honest, focus on delighting our clients with sensitivity to their eccentricities and requests.

Role Description The Customer Relations Manager is a full-time, on-site role based in Gurugram. This role is responsible for building and maintaining solid relationships with clients remotely and in studio, responding to inquiries, using and adding to our client scripts, and ensuring a smooth end-to-end customer experience to sale.

Day-to-day tasks include managing customer communication across channels, handling customizations coordinating with design and production teams on orders, and tracking client preferences and developing a rich and deep buying history.

The Customer Relations Manager will also support showroom or studio visits, prepare customer reports,



and contribute to process improvements that enhance satisfaction and loyalty.

This position works closely with leadership to align customer engagement with ACQUIRE’s brand values and long-term goals.

Qualifications

- Past experience with a luxury or couture designer helps significantly

Skills

- Strong customer service and relationship management skills, with the ability to handle inquiries, feedback, and escalations professionally, thoughtfully and with a personality to match our style

- Excellent verbal and written communication skills, including the ability to present ideas clearly and interact confidently with clients.

- Organizational and time-management skills to manage multiple customer accounts, follow up on actions, and maintain accurate records.

- Knowledge or interest in textiles, fashion, design, or related creative fields, with the ability to understand and communicate product details.

- Proficiency with common office and CRM software tools for tracking customer interactions and preparing reports.

- Ability to collaborate effectively with cross-functional teams and work on-site in a studio environment in Gurugram.

📌 Customer Relations Manager (Gurugram)
🏢 ACQUIRE
📍 Gurugram