Key Responsibilities:
Manage overall branch operations and business performance.
Drive Gold Loan sourcing and achieve branch business targets.
Lead, train, and motivate the branch team to ensure productivity.
Handle customer acquisition and maintain solid customer relationships.
Ensure proper appraisal and valuation of pledged gold.
Monitor branch profitability, portfolio quality, and collections.
Ensure compliance with company policies, audit requirements, and regulatory guidelines.
Control delinquency and maintain healthy portfolio quality.
Coordinate with internal departments for smooth branch functioning.