As a Client Servicing Associate, you’ll work closely with internal ( Media Buyers, Designers, Copywriters, and Strategists) and external partners (Founders, CXOs, and Marketing Heads) delivering top-notch performance marketing services.

You’ll work closely with our client, and ensure and improve the performance, productivity, and efficiencies in the creation and deployment of that client’s campaigns.

THE ROLE:

- Develop and deliver win-win value propositions and supporting tools to key stakeholders within each account.
- Deliver the highest level of client satisfaction for the client base while ensuring contract renewal, overall account health and growth.
- Project manages day-to-day operational and tactical account management activities for assigned accounts. Day-to-day activities include keeping a tab on what's happening inside accounts (sales - spend - ROI - what's happening now) and always being updated with the latest information from media buyers and strategists.
- Join/Create/Drive an environment of “Client First” at all levels of the organization.
- Serve as the go-to resource for clients’ product and process knowledge and collaborate with teammates to help them deliver the best possible service experience for the client.
- Understand project requirements and make sure the team and client both are operating at the fullest extent to make it happen.
- Serve as the liaison to the support organization for client knowledge, and for appropriately managing escalations.
- Answering, Resolving queries, and follow-up call questions.
- Preparing minutes of a meeting or call between client-team.
- Develop a trusted advisor relationship with customers, ensuring all activities are closely aligned with the client’s business case and business strategy.
- Foster a sense of urgency, professionalism,



and execution that establishes a recent level of expected customer service performance.
- Drive engagement for new and existing customers.
- Strategize and identify how the team can increase renewal rates and keep our churn rate near zero.
- Strategically expand our revenue in accounts through cross-sell and upsell
- Influence future lifetime value through higher service adoption, customer satisfaction and overall health scores

THE BEST CANDIDATES WILL HAVE:

- Excellent interpersonal and writing skills
- Understand basics of business such as Profit and Loss, Margins and Value Propositions.
- Strong communicator and good influencing skills, ability to drive a team effectively at all levels.
- Be an extremely good team player
- Strong organizational skills and detail orientation
- A high level of professionalism and positive work behavior.
- Ability to work effectively in a fast-paced, high-energy, team-oriented environment.
- Ability to multi-task and perform effectively under pressure.
- Required to work cross-functionally within the organization and with external clients
- Self-directed and proven ability to work independently
- Strong analytical, and problem-solving skills
- Deep customer empathy.
- Ability to have difficult conversations with customers.
- Be familiar with Google Analytics, PPC, SEO, and various social media branding/marketing solutions. You don’t have to be an expert. We will train you aptly
- Strong knowledge of MS Office Suite

Interested candidates can share their CV at: [email protected]

Data Protection:

By submitting this application, you provide your free and informed consent to Adbuffs Media to collect and process your personal data solely for recruitment evaluation purposes. You have the right to withdraw your consent, request access to, or request deletion of your data at any time by contacting [email protected]. Data will be retained for Six (6) months and will not be shared with third parties except as required by law.

📌 Client Servicing Associate (Kolkata)
🏢 Adbuffs
📍 Kolkata