Job Description Summary:
nThe HR Helpdesk Senior Associate (Functional) plays a critical role in building, expanding, and maturing the firm’s Oracle HCM Helpdesk and Case Management capabilities. This role will be responsible for both day-to-day support and on designing scalable service models, enhancing Oracle
nHCM functionality, and enabling consistent, high-quality employee support experiences across the organization.
nAs a functional contributor within the HRIS team, this role partners closely with People & Community (HR), HR COEs, and HRIS technical teams to define future-state Helpdesk capabilities, optimize Oracle HCM configurations, and support continuous improvement aligned with business needs and system roadmap priorities.
n
n Responsibilities:
nThe Associate will be responsible for developing and maintaining operational processes and dashboards that support GTM initiatives. This includes working with cross-functional stakeholders to understand requirements, build solutions, and iterate based on feedback.
n Oracle HCM Helpdesk Capability Build-Out
n
- n




- Serve in a functional support role in the design, expansion, and optimization of Oracle HCM Helpdesk and Case Management capabilitiesn
- Support the definition of future-state Helpdesk operating models, including intake design, case categorization, routing logic, escalation paths, and service standardsn
- Partner with HRIS and HR stakeholders to identify opportunities to expand Oracle HCM Helpdesk functionality to support additional HR use cases and COEsn
- Contribute to the rollout of current Helpdesk features, workflows, and employee support capabilitiesn

n Advanced Functional Support & Enablement
n
- n
- Provide Tier 2 functional support for complex Oracle HCM Helpdesk cases while ensuring learnings are fed back into system and process improvementsn
- Analyze recurring case themes to inform configuration changes, guided help enhancements, or upstream process redesignn
- Translate busines

📌 Senior Associate (Bengaluru)
🏢 Grant Thornton INDUS
📍 Bengaluru