Company Description SevakH is India’s fastest-growing legal technology platform for online dispute resolution, headquartered in Bengaluru and serving clients nationwide. Founded in 2018, the organization focuses on making access to justice less dependent on geography, cost, and complexity through a secure, digital-first platform. SevakH offers services such as mediation, arbitration, conciliation, negotiation, legal consultation, training, legal services and legal process outsourcing.

By working with a nationwide network of empanelled legal professionals and trainers, the company helps individuals, MSMEs, corporates, and institutions resolve disputes efficiently without the delays of conventional litigation. SevakH operates at the intersection of law, technology, and inclusion to strengthen India’s judicial ecosystem.

Role Description This is a full-time, on-site Case Manager role based in Kochi.

The Case

Manager will coordinate dispute resolution matters on the SevakH platform, including intake of current cases, documentation, and ongoing case tracking. The role involves liaising with clients, legal professionals, and internal teams to schedule sessions, share case updates, and ensure timely progress at each stage of legal services, mediation, arbitration, and other dispute resolution processes.

The Case

Manager will review and organize case-related information, maintain accurate records in case management systems,



and support compliance with internal policies and applicable legal standards. The role also includes preparing on boarding clients, preparing case reports, coordinating cases and clients with our legal team, identifying bottlenecks in workflows, and contributing to process improvements that enhance client experience and operational efficiency.

Qualifications

- Strong case management and coordination skills, including organizing documentation, tracking timelines, and monitoring case milestones.
- Excellent communication and interpersonal abilities for client support, stakeholder liaison, and professional correspondence.
- Basic understanding of legal processes, especially dispute resolution mechanisms such as mediation and arbitration; prior experience in legal services or ODR is an advantage.
- Proficiency with digital tools and case management systems, including data entry, record-keeping, and secure information handling.
- Demonstrated problem-solving, critical thinking, and attention to detail in managing multiple cases and priorities.
- Ability to work collaboratively with cross-functional teams and maintain a client-centered, ethical approach to service delivery.
- Bachelor’s degree in law, social work, management, or a related field; relevant certifications in mediation or dispute resolution are a plus.
- Fluency in English and regional languages used in Kochi; strong writing skills for clear documentation and reporting.

📌 Case Manager (Kochi)
🏢 SevakH
📍 Kochi