Call Center Head (Hyderabad)

Call Center Head (Hyderabad)

01 Sep
|
Sahrudaya Health Care
|
Hyderabad

01 Sep

Sahrudaya Health Care

Hyderabad

Roles and Responsibilities :

- Manage daily operations of the call center, ensuring efficient handling of customer queries and complaints.

- Develop and implement strategies to improve customer experience, reduce escalations, and enhance overall service quality.

- Lead a team of agents in resolving complex issues, providing guidance on process improvements, and conducting performance evaluations.

- Collaborate with other departments to resolve recurring problems and identify opportunities for service improvement.

Job Requirements :

- 10-15 years of experience in call center management or related field.

- Proven track record in managing high-volume calls, resolving complaints efficiently, and improving customer satisfaction ratings.

- Robust understanding of SLA management principles and ability to develop effective escalation plans when necessary.

- Excellent communication skills with the ability to lead cross-functional teams.

📌 Call Center Head (Hyderabad)
🏢 Sahrudaya Health Care
📍 Hyderabad

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