Walk-in Interview International Voice Process (Customer Service)

Position: Customer Service Executive – International Voice Process
Location: Pune
Job Type: Full time

Job Responsibilities
Handle inbound and/or outbound customer calls for international clients.
Deliver exceptional customer service by resolving customer queries efficiently and professionally.
Build rapport with customers while maintaining high service standards.
Accurately document customer interactions and follow company processes.
Meet quality, productivity, and customer satisfaction metrics.
Escalate complex customer issues to the appropriate teams when necessary.

Eligibility Criteria
Minimum 1 year of experience in an International Voice Process is mandatory.
Excellent spoken and written English with a neutral accent.
Solid communication, interpersonal, and problem-solving skills.
Comfortable working in rotational shifts, including night shifts.
Basic computer skills and experience using CRM tools is preferred.
Immediate joiners are preferred.

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