We are hiring a customer-focused and self-disciplined Telecalling Executive for a work from home role. You will be responsible for handling customer calls, resolving queries, and maintaining daily reports from your own location.
Key Responsibilities:
Handle high volume inbound & outbound calls to resolve customer queries and ensure a smooth customer journey.
Make follow-up calls for open tickets, feedback, and service closure.
Explain our products/services and assist customers with basic guidance over the phone.
Identify potential sales / upsell opportunities during calls and pass leads to the sales team.
Maintain accurate call logs, customer records and daily call status in Excel / Google Sheets & CRM.
Prepare and share daily / weekly / monthly calling and performance reports.
Escalate complex issues to the internal team when required.
Collect customer feedback and share insights to improve service.
Must-Have Requirements:
Own Resources: Must have your own Laptop, Smartphone with Data, and / or stable speed Wi-Fi / Broadband
Quiet Workspace: Must have a quiet environment suitable for telecalling from home.
Technical Skills: Basic knowledge of MS Excel / Google Sheets, reporting, and CRM tools.
Communication: Excellent verbal communication in English & Hindi is a must. Clear speech, active listening and convincing ability are key.
Experience: 6 months - 3 years in telecalling / telemarketing / voice support.
Self-motivated, target-driven and able to work independently in a remote setup.
Any Graduate / Undergraduate can apply. Prior experience in media / advertising is a plus.
Age no bar
What we look for:
Positive communication is the #1 key for this role.
📌 Remote Tele Calling Executive Customer Support Mumbai
🏢 Anantya Media
📍 Mumbai
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