Company Description AyuSewa Air & Train Ambulance is a leading provider of air, train, and road ICU ambulance services in India, offering high-end medical equipment, experienced clinical teams, and timely response. The organization is driven by a group of highly educated and motivated professionals from operations, healthcare, IT, and the social sector, united by the mission to build a Rapid Response Team for emergencies. AyuSewa currently operates ambulance services in Bihar and Jharkhand, with plans to expand across India.

With the country facing high rates of chronic illness and significant disaster risk, AyuSewa focuses on delivering fast, reliable, and well-equipped emergency medical transport. Team members contribute directly to strengthening critical care access and emergency preparedness nationwide.

Service Advisor – Train/Air Ambulance & Home Nursing Services

Job Location: Patna, Bihar

Shift: Rotational Shifts

Employment Type: Full-Time

Job Summary

We are looking for a proactive, customer-focused, and responsible Service Advisor to manage patient/service enquiries and coordinate Train Ambulance, Air Ambulance, and Home Nursing Services. The candidate will be responsible for understanding customer requirements, coordinating with internal and external teams, ensuring timely service delivery, and maintaining regular communication with patients and their families.

Key Responsibilities

Customer & Patient Coordination

Handle incoming enquiries related to Train Ambulance, Air Ambulance, and Home Nursing Services.

Understand patient requirements, medical condition, travel requirements, and care needs.

Provide accurate information regarding services, processes, pricing, and timelines.

Maintain professional, empathetic,



and respectful communication with patients and their families.

Train & Air Ambulance Services

Coordinate patient transportation requirements with the operations and medical teams.

Collect and verify necessary patient and travel-related information.

Coordinate with hospitals, railway authorities, airports, airlines, ambulance teams, doctors, nurses, and attendants as required.

Ensure timely confirmation and follow-up of bookings and arrangements.

Keep patients’ attendants/families updated regarding the service status.

Handle changes, delays, cancellations, and urgent requirements efficiently.

Home Nursing Services

Understand patients’ home-care requirements, including nursing, attendant, elderly care, post-operative care, and other support services.

Coordinate with the operations/recruitment team for suitable nursing staff or caregivers.

Coordinate staff deployment and joining.

Follow up with clients regarding service quality, attendance, replacement requirements, and continuity of care.

Address and escalate customer concerns and ensure timely resolution.

Sales & Business Development

Convert service enquiries into confirmed bookings through effective communication and follow-up.

Explain service packages, pricing, and terms clearly to customers.

Maintain regular follow-up with prospective customers.





Identify opportunities for repeat services and referrals.

Maintain records of enquiries, conversions, and lost leads.

Documentation & Reporting

Maintain accurate records of customer and patient details, quotations, bookings, and service status.

Ensure all required documents and information are collected before service deployment.

Update CRM/app/system records regularly.

Prepare daily/weekly reports related to enquiries, bookings, conversions, and pending cases.

Required Skills

Excellent communication and interpersonal skills.

Strong customer-handling and coordination skills.

Good follow-up and problem-solving abilities.

Ability to remain calm and professional during emergency situations.

Valuable negotiation and convincing skills.

Basic knowledge of healthcare/ambulance services will be an advantage.

Proficiency in MS Office, WhatsApp, CRM, and mobile applications.

Willingness to work in rotational shifts, including weekends/holidays as per operational requirements.

Qualification & Experience

Graduate in any discipline; healthcare/management background preferred.

1–3 years of experience in healthcare services, ambulance services, hospital coordination, customer service, travel coordination, or a similar role.

Freshers with excellent communication and customer-handling skills may also be considered.

Key Performance Indicators (KPIs)

Enquiry-to-booking conversion rate.

Response time to customer enquiries.

Number of successful service bookings.

Customer satisfaction and feedback.

Follow-up effectiveness.

Accuracy of documentation and system updates.

Timely coordination and deployment.

Customer complaint resolution time.

Repeat customers and referrals.

📌 Business Development Executive (Patna)
🏢 AyuSewa Air u0026 Train Ambulance
📍 Patna