Role - Automation Tools SME
Years of Experience - 8 to 12 years
Location - Bangalore
-
Key Responsibilities
:Key Responsibilitie
sEUC Tools Architecture & Strateg
- yOwn the architecture, standards, and technical roadmap for EUC tool
- sAlign tooling strategy with Digital Workplace, Manufacturing IT, and Cyber Security principles
- .Evaluate, design, and onboard EUC tools with a focus on business value, scalability, and security
.
Nexthink Digital Employee Experience (Primary Responsibilit
- y)Design and operate Nexthink architecture (Collectors, Engines, Portal, Campaigns
- ).Create real‑time dashboards and experience scores to monito
- r:Endpoint performan
- ceLogin and application experien
- ceStability issues impacting production and engineering use
- rsDevelop Nexthink campaigns fo
- r:Proactive remediati
- onAutomated fix
- esUser engagement and notificatio
- nsIntegrate Nexthink with ITSM platforms (ServiceNow or equivalent
).
BeyondTrust / Bomgar Secure Remote Supp
- ortImplement and manage BeyondTrust (Bomgar) for secure remote support at sit
- es.Configu
- re:Secure session access (attended/unattend
- ed)Jump clie
- ntsCredential inject
- ionSession recording and audit l
- ogsEnable secure vendor and third‑party access in compliance with security polici
es.
Proactive, Preventive & Automation‑First Operat
- ionsDrive shift‑left operations and preventive maintenance mod
- els.Leverage EUC telemetry and automation
- to:Reduce incident vol
- umesImprove Mean Time to Resolution (M
- TTR)Improve Service Desk effici
- encyPartner with Service Desk and Field Support teams to expand self‑healing capabilit
ies.
Integration with EUC & Security Ecos
- ystemIntegrate EUC tools
- with:Intune / SCCM / Co‑Manag
- ementMicrosoft Defender / EDR plat
- formsEntra ID (Azur
- e AD)AVD / VDI where appli
- cableEnsure alignment with Zero Trust security architec
ture.
Governance, Risk & Comp
- lianceEnsure adheren
- ce to:internal security and IT po
- liciesData privacy an