– B2C Customer Support Executive

Location: Coimbatore

Experience: Fresher / Up to 1 Year

Employment Type: Full-Time

Job Summary

We are looking for a customer-oriented B2C Customer Support Executive to provide excellent support to customers across GCC regions. The ideal candidate will handle customer queries, resolve issues efficiently, and ensure a positive customer experience through multiple communication channels.

Key Responsibilities

- Handle inbound and outbound customer interactions through Email, WhatsApp, and Chat.
- Respond to customer queries promptly and professionally.
- Record and update customer information accurately in the CRM system.
- Resolve customer issues within the defined turnaround time.
- Ensure high customer satisfaction and first-contact resolution.
- Coordinate with internal teams whenever required to resolve customer concerns.




- Maintain accurate records of customer interactions.

Required Skills

- Good verbal and written communication skills.
- Customer-focused with good problem-solving abilities.
- Basic computer knowledge.
- Ability to work in rotational shifts.
- Positive typing and multitasking skills.

Qualification

- Bachelor's Degree in Science, Biology, Biotechnology, Microbiology, Biochemistry, Life Sciences or DMLT
- Freshers are encouraged to apply.
- Candidates with up to 1 year of experience can also apply.

Preferred Candidate Profile

- Excellent communication skills.
- Willingness to work in rotational shifts.
- Positive attitude and willingness to learn.
- Team player with a customer-first approach.

📌 Business (Coimbatore)
🏢 Avmlabs
📍 Coimbatore