Job Requirements

About the Role

We are seeking an Associate Operations Specialist – Retail Assets Operations (D) to join our Loan Servicing – Retail Asset Operations team. This role is responsible for executing operational processes across various retail asset products within a centralized operations hub. The candidate will ensure accurate and timely transaction processing, coordinate with internal and external stakeholders, and contribute to quality assurance and reconciliation efforts post-loan disbursal.

Key Responsibilities

Primary Responsibilities

- Perform transaction processing across loan servicing functions such as storage management, insurance, payments, repayments, reconciliation, and quality assurance.
- Ensure all transactions are processed within the defined Turnaround Time (TAT) with 100% accuracy.
- Execute daily processing activities as per system guidelines and process checklists.
- Manage a team of 5–6 direct reports, ensuring smooth operations and adherence to service standards.
- Coordinate with local branches to resolve discrepancies identified in loan files.
- Liaise with internal stakeholders including Product and Policy teams to implement new guidelines and processes related to loan booking.
- Publish and share various MIS reports with relevant stakeholders.




- Apply basic knowledge of the loan lifecycle to support operational activities.
- Utilize MS Excel and MS PowerPoint for reporting and documentation.

Secondary Responsibilities
- Demonstrate robust influencing skills to engage and build relationships with stakeholders for effective execution.
- Maintain a delivery and results-oriented approach, working under pressure while ensuring consistent quality.

What We Are Looking For

Education

- Graduation: Graduate in any discipline from a recognized institution.

Experience

- Minimum 2 years of relevant experience in loan servicing or retail asset operations.

Skills and Attributes
- Basic understanding of the loan lifecycle and operational processes.
- Proficiency in MS Excel and MS PowerPoint.
- Strong coordination and communication skills for stakeholder engagement.
- Ability to manage small teams and drive performance.
- Attention to detail and commitment to accuracy.
- Capability to work under pressure and meet deadlines.
- Alignment with IDFC First’s ‘Customer First’ culture, ensuring high service standards.
- Collaborative mindset to work effectively with cross-functional teams including Business, Product, Customer Service, Credit, Technology, Analytics, and Risk.

📌 Associate Operations Specialist - Retail Assets Operations (Thane)
🏢 IDFC FIRST Bank
📍 Thane