- Develop and implement effective strategies to enhance customer satisfaction and loyalty.
- Lead and manage a team of customer service representatives to achieve high levels of performance.
- Collaborate with cross-functional teams to resolve complex customer issues and improve overall customer experience.
- Analyze customer feedback and implement changes to improve service quality.
- Monitor and report on key performance indicators to measure team effectiveness.
- Coach and train team members to enhance their skills and knowledge.
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📌 Associate Manager- Personalised Service (Chennai)
🏢 Shaadi.Com
📍 Chennai
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